We make every effort to confirm your pre-order within 24 hours, although orders placed over weekends or holidays may take a little longer. Once your order is confirmed you will receive an order confirmation, followed by a shipping confirmation once your product has arrived and is ready to go.

HOW PRE-ORDER DELIVERY WORKS

Reserve now, get it when it lands.

01 Reserve
Place your pre-order online and complete checkout.

02 We keep you informed
Pre-order products are shipped or made ready for collection once they arrive. Availability dates shown on a product are estimates and can change, and we will update you if they do.

03 Delivery or pickup
When your product is ready, we deliver it to you across Sri Lanka or you can collect it from our Pickup Point.

STANDARD DELIVERY

Reliable islandwide delivery: 1-5 working days after dispatch

Standard delivery is available across Sri Lanka through our third-party courier network. Delivery timing depends on the destination, courier route and local service availability.

  • Colombo 1-15: usually 1-2 working days
  • Colombo suburbs: usually 1-3 working days
  • Other areas: usually 1-5 working days

STORE PICKUP

Collect from our Pickup Point

No 250 1/34J, Liberty Plaza, Colombo 03

Choose Store Pickup at checkout. We will contact you when your order is ready to collect, so please wait for our message before visiting.

Call or WhatsApp us on 0771155555.

EXPRESS DELIVERY

Priority delivery when you need it: within 24 hours of dispatch

Express delivery is offered for Colombo 1-15 and selected nearby suburbs where a suitable courier service is available. Eligibility and the express charge are confirmed at checkout.

  • Subject to stock and order verification
  • Available on eligible working days and locations
  • Orders placed late may move to the next service window

BEFORE YOUR ORDER ARRIVES

Good to know

Delivery estimates begin after your product has arrived, your order has been confirmed and it has been handed to the courier. They are estimates rather than guaranteed arrival times.

01 Courier partners
Orders are transported by independent third-party courier providers. The courier may contact you by phone before attempting delivery.

02 Delivery charges
The applicable charge is shown at checkout after your district and city are selected. Charges can differ by method and destination.

03 Tracking and updates
Where tracking is provided by the courier, details may be shared after dispatch. Tracking updates can take time to appear in the courier system.

04 Correct address
Please provide a complete address, reachable phone number, district and city. Incorrect details can delay delivery or create additional charges.

05 Delivery attempts
Someone should be available to receive the package. Missed calls or failed attempts may cause rescheduling, return to sender fees or another delivery charge.

06 Unexpected delays
Weather, public holidays, high volume periods, road restrictions and courier disruptions may extend the estimated delivery time.

QUESTIONS ABOUT YOUR PRE-ORDER?

Call or WhatsApp us on 0771155555, or visit our Contact page.