Every order at PreOrders.lk is a pre-order, placed ahead of a product arriving in Sri Lanka. Please read this policy carefully before you order. By placing an order, you agree to the terms below.

NO RETURNS OR EXCHANGES

We do not accept returns or exchanges for any of the following:

  • Wrong product purchased
  • Wrong model, variant, storage size or specification ordered
  • Incompatible products
  • Wrong colour selected
  • Change of mind or any similar reason

Please confirm the model, colour, specifications and compatibility before you place your order.

ORDERS ARE FINAL

Once an order has been placed, it cannot be changed or cancelled.

No refunds are given under any condition.

FAULTY OR DAMAGED PRODUCTS

If there is any issue with your product, you can send it for a warranty claim. We will guide you through it.

01 Contact us
Call or WhatsApp us on 0771155555 and tell us what is wrong with the product.

02 Keep your details ready
Have your order confirmation and the product with its original packaging available.

03 We guide the claim
Our team will tell you how to proceed. Warranty coverage and outcomes follow the terms of the product's warranty.

PRE-ORDER TERMS

01 Estimated availability
Availability and arrival dates shown for pre-order products are estimates. They can change due to manufacturer, shipping or customs timelines, and we will keep you informed of any changes.

02 Supply
Pre-orders are subject to supplier availability. Products are shipped or made ready for collection once they arrive in Sri Lanka.

03 Prices and product details
The price you pay is the price shown when you place your order. Specifications, features, colours and included accessories are as provided by the manufacturer and may differ slightly from the images shown.

04 Accurate information
Please provide a complete delivery address and a reachable phone number. Delays caused by incorrect or incomplete details are not our responsibility.

05 Check your product on receipt
Please inspect your product when it is delivered or collected. Report any damage or defect to us straight away, with photos if possible.

06 Pickup orders
If you choose Store Pickup, please wait for our message that your order is ready, then collect it from our Pickup Point with your order confirmation.

07 Delivery
Delivery times and terms are on our Delivery information page.

NEED HELP?

If you have a question about your pre-order or a warranty claim, call or WhatsApp us on 0771155555, or visit our Contact page.